Help & support.
Contact Ruth Technologies, LLC at femisimon@gmail.com for KinSend support. Include your app version, phone model, operating system, and a description of the issue. Do not send pairing codes, access tokens, payment-card details, or private conversation content unless it is necessary and you choose to share it.
Connecting WhatsApp
Select the correct country and enter your WhatsApp number. Generate a code, then enter it through WhatsApp > Settings > Linked Devices > Link a Device > Link with phone number instead. You can also scan the QR code from WhatsApp on another device. Keep KinSend open until the connection completes.
Drafts and reminders
Choose people in the app and set each person’s reminder frequency and time. Reminders use your phone’s local time. Check quiet hours, notification permission, pause status, and your internet connection if a reminder does not appear. Ready drafts remain available in Home. Review the draft, make any edits, and explicitly send it when you are ready.
Subscriptions
Free supports 3 contacts; Basic supports 10; Plus supports 25; Unlimited supports up to 2,000. Use Settings > Plan > Restore Purchases on your original installation. Manage or cancel subscriptions through your Apple or Google account. Apple cancellation help · Google Play subscription help. Refund decisions are handled through the applicable store.
Privacy and recovery
Manage saved context under People and data deletion under Settings > Privacy & data. Reinstalling or changing phones may lose access to saved KinSend data; purchase restoration is separate from data recovery. Read our app privacy policy.